Impact of Coronavirus (COVID-19) and resort statements.
Last Updated: 30/03/2020 5.30pm

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Covid-19 Response

Following the Victorian Premier’s announcement this morning of stage 3 coronavirus (COVID-19) related restrictions across Victoria, we wish to advise that the Victorian alpine resorts of Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling will take the following action effective midnight 30 March 2020 and until further notice:
 
  • all of the resorts’ public BBQ’s, playgrounds, tennis courts and other recreational facilities will be closed.
 
Everyone at an alpine resort is required to comply with the requirements of social distancing and gatherings of no more than two people (except for members of your immediate household and for work / education). We remind everyone of the current Victorian Government advice that Victorians must only leave their homes for food & supplies, medical care, exercise, or work & education and that people should not undertake any non-essential travel. This means that people should not travel to the Victorian alpine resorts for social or recreational purposes or activities such as working bees until further notice.

Visit https://www.dhhs.vic.gov.au/coronavirus for more information.

 

What does this mean?

The following services will continue to be provided: 
  • Resort office administration
  • Gas and power supply
  • Potable drinking water
  • Public communications & public health messaging
  • Public space cleaning
  • Public toilets
  • Guest Information Services will be closed to visitors but manned remotely during normal office hours (M-S; 9am – 5pm).
  • Sewerage treatment
  • Waste collection
  • Take Away food & beverages from VC Restaurant & Cafe
Other essential works occurring in and around the village and resort will be performed on a priority basis.
These are unique and challenging times and we are continuing to work diligently to comply with directions.

 

Frequently Asked Questions
 

Is Mt Baw Baw going to open for white season 2020?
Like you, we are passionate and crazy about our resort and counting down in anticipation of the 2020 white season. However, the situation before us with the coronavirus (COVID-19) pandemic is unprecedented. The resort is continuing preparations for the coming winter. Recruitment activities are underway, maintenance of our snow sports areas is continuing, new equipment is arriving, we are making significant environmental and efficiency improvements to our aged generation assets and stocking up on toilet paper.
 
Will the season start on schedule?
We can’t confirm yet is what our season will look like in the pandemic environment. Presently Season Opening remains scheduled for the 6th of June. The Resort will continue to monitor the situation in conjunction with others in the industry and make an announcement if and when it is necessary.
 
I am a season pass holder; what should I do?
Right now, you do not need to do anything. The moment the Resort has a clearer picture on what the season will look like we will contact season pass holders. We still have our fingers crossed for a bumper season of skiing and boarding! 
 
Can I get a refund for my booking?
Presently there is no need to cancel your winter booking. If you'd like to discuss your situation please contact Guest Services on 03 5165 1136
 
Green Season
 
Can I still visit Mt Baw Baw?
Mt Baw Baw encourages all Australians to follow the government directives in relation to non-essential travel, group gatherings and social distancing.  As for the rest of the green season, as at the time of this post, the resort remains open.
 
Is everything closed at the Resort?
Village Central Restaurant remains open however due to social distancing directives is operating as "take-away only". Guest Services is operating from the Village Restaurant. For accommodation bookings, or general equiries please call first if you need assistance. 03 5165 1136
 
Modified Restaurant Operating Hours
9am to 5pm Monday to Sunday
 
Are summer events cancelled?
All of our remaining summer events have now been resceduled where possible until after October.
 
Can I get a refund for my summer booking?
The Resort will consider each request on a case by case basis in line with its policies. Please contact Guest Services to discuss your situation. 03 5165 1136
 
I have another question.
Please contact Guest Services on guest.services@mtbawbaw.com.au or call 03 5165 1136.




Self-Isolation Information

It is imperative that all our resorts residents, stakeholders, business operators and venues undertake self-isolation obligations.

People self-isolating at the Resort must not leave the premise except:
  • For the purpose of obtaining medical care or medical supplies
  • In any other emergency situation
  • People self-iasolating must not permit any other person to enter the premises unless that other person usually lives at the premises, or the other person is also complying with this direction for the same 14 day period, or for medical or emergency purposes

 

Resources

More information about COVID-19 - https://www.dhhs.vic.gov.au/coronavirus​
 
As per the Premier’s media release this morning, Victoria Police have increased resources to ensure enforcement. Failure to observe the above directions will result in a fine of $20,000.
See the latest information from the Resort regarding Covid-19 here